Troubleshooting your Facebook connection
If you are having trouble connecting your Facebook business page to our system there could be a few reasons for that, but this process should fix any of those.
Only do these steps if you are not seeing your Facebook business page when trying to connect your page to our system.
1. Visit Facebook.com and click on the arrow in the top right of the page and then click on the Settings option.
2. After you click on settings in the bottom left you should see Business Integrations
3. In the business integrations section you can click on the Checkbox next to Back At You and then click on the Remove option.
The check box can be hard to see on certain monitors due to brightness levels. As long as you click in the general area to the right of the view and edit button it should check.
4. You'll get a pop up that asks if you are sure that you want to remove us, just click on the Remove button.
After you click on that last remove button you are done. The last thing to do is to try reconnecting yourself to our system. You can start by clicking on this link to get that done.
Related Articles
How do I connect my Instagram to my Facebook Business Page?
Excited to get your Instagram content running? If when you tried connecting it initially you didn't have success, you may just need to connect it to your Facebook business page. It's actually very easy to connect your Instagram account to your ...Understanding the importance of having a Facebook Business Page
There are several key differences between a personal and business Facebook page. Identity A personal profile represents the person behind the account using the name they go by with friends and family. A business page represents a business, public ...How do I change which Facebook Business Page is connected to my SocialBAY?
If you'd like to connect your SocialBAY to a different Facebook Business Page. 1. Click My Settings in the top right of your SocialBAY and select Content. 2. To the right of the Facebook logo, click Connect Different Page 3. You'll be taken to a page ...Understanding the permissions required to connect your Facebook business page to SocialBAY
Understanding the permissions required to connect your Facebook business page to SocialBAY As a Meta business marketing partner, the Back At You SocialBAY platform brings the unique opportunity to not only schedule and automate content to be ...How do I connect my Instagram account to SocialBAY?
You can connect an Instagram Business Profile to your SocialBAY and start scheduling content and listings to be auto-posted to Instagram. Here's how to connect: Click on the Settings in the top right of your SocialBAY On the menu that pops out, ...