Settings
Cancelling Your SocialBAY Subscription
If you are an agent who has purchased SocialBAY and you would like to cancel your subscription please email support@backatyou.com Also, please be aware that you do need to email them at least 5 days before your next billing date. Refunds will not be ...
Auto Posting and Auto Advertising Company Listings
One of our newer features within your SocialBAY is the ability to Auto Post and/or Auto Advertise Company Listings that have been made available for Company Wide Promotion. This is a great tool to utilize if you don't have a lot of listings to ...
How do I change which Facebook Business Page is connected to my SocialBAY?
If you'd like to connect your SocialBAY to a different Facebook Business Page. 1. Click My Settings in the top right of your SocialBAY and select Content. 2. To the right of the Facebook logo, click Connect Different Page 3. You'll be taken to a page ...
How can I see my Back At You invoices?
It's easy to see exactly what you're spending and what it's being spent on with Back At You and your SocialBAY. Here's how: Click on My Settings in the top right corner of your SocialBAY Select Billing. Your invoices are listed below your billing ...
How do I update my Ad Target Demographics?
You can adjust the location demographics for your Guaranteed Reach and your Facebook ad campaigns by following these steps: Click on My Settings in the top right of your SocialBAY and select Profile. Scroll down to the Ad Targeting section and click ...
How can I turn off posts my company schedules for me?
If your company is providing our service for you, they'll be able to schedule content to be posted on your behalf. This is a great time-saver for you, but if you want to turn it off for any reason, you can. Here's how: Click My Settings in the top ...
How do I customize my Company Colors?
Certain features of your SocialBAY (like your Single Property Websites, Listing Reports, and Trending Home News Blog) can have custom colors to accurately reflect your branding. Here's how to set those colors: Click My Settings in the top right of ...
How do I control which email notifications Back At You sends me?
Perhaps you don't want an email every time we capture a partial lead for you or maybe you don't want an email when your monthly content batch is scheduled. Either way, don't put us on your spam list! You can customize which email notifications we ...
How do I change my SocialBAY password?
Need to change your SocialBAY password? Here's How: Click Settings in the top right corner of your SocialBAY platform and select Profile. Scroll down until you see the Password setting and then click Change. Enter in your current password and the new ...
How can I customize the types of content that Back At You schedules for me?
You can control the kind of content created and posted on your behalf by our Content Team. Here's how: Click My Settings in the top right of your SocialBAY and select Content. Look for the Manage Content setting and click the Select Content ...
How do I add or update my logo in the SocialBAY?
It's a good idea to upload your company's logo to your SocialBAY so we can use it alongside your branding within some of our features. Here's how to upload a logo: Click My Settings in the top right and then select Profile. Scroll down to the "Logo" ...
How can I customize my Email Signature in auto-replies?
When a lead submits their information through your Back At You Media lead capture tools, we'll automatically send them an email acknowledging their submission and letting them know that you'll be in touch soon. You can customize how the email is ...
The Ins and Outs of Listing Auto-Posting/Auto-Advertising
We're proud to be able to automatically post and promote your new listings! Before we get started it's important to know that this auto-posting/auto-advertising is only available if your listing feed is connected to your SocialBAY. To connect, CLICK ...
What is a Content Signature and how do I create/edit mine?
Your Content Signature is a bit of custom text that is tacked on to the end of every caption for every piece of content created through your SocialBAY. Think of it as an email signature for social media. We created the Content Signature for agents ...
How can I change my Display Name in SocialBAY?
Perhaps the name on your account doesn't reflect what you want your marketing to state. If you are the owner of the account but you're posting for your team or company then you can easily adjust your display name which affects all of the future ...
How can I get text message notifications when I receive a new lead?
When a new lead submits their information via one of your Back At You Media tools, you can be notified via text message in real time. Here's how... Click My Settings in the top right of your SocialBAY and select Notifications. Under "SMS/Text ...
How do I update my billing information?
It's easy to quickly and securely update the credit card information on file in your SocialBAY. Here's how: Click on My Settings in the top right of your SocialBAY Select Billing. Click the blue Change Billing button. Make the necessary changes and ...