Agent Support & Resources

Agent Support & Resources


🤝 We’re Here to Help!

Whether you prefer a live conversation, a quick video tutorial, or a deep dive into a written guide, we have the resources to ensure you succeed with SocialBAY. 

🛠️ Dedicated Agent Support

Need a hand with your account? Our support team is available Monday through Friday, 7:00 AM – 4:00 PM PST. 

  • In-App Chat: Click the Question Mark icon (?) in the upper right-hand corner, and select Talk to Support from the menu list.

  • Call Us: 1-866-200-0676 

🎓 Ongoing Training Resources

Master the platform at your own pace with our comprehensive training tools. 


📱 Connect With Our Community

Join thousands of other agents and stay updated on the latest real estate marketing trends! 

  • SocialBAY Masterminds Facebook Group: Our private community for sharing tips and strategies. 

  • Instagram: Expert social media marketing advice and product updates. 

  • YouTube: Follow us for "How-To" videos and deep dives.  (Tip: You can also find our "How-To" series directly on your Home Dashboard!)

  • TikTok : Fun, bite-sized videos about our products and the industry. 

  • LinkedIn: Professional insights on real estate trends and platform news. 


    • Related Articles

    • ADMIN: Manager Training for ClientBAY and SocialBAY clients

      Mastering Your SocialBAY Parent Account ? Welcome! This guide is designed for clients using both the ClientBAY and SocialBAY platforms. Use this checklist to ensure your branding is sharp, your content is localized, and your agents are set up for ...

    • Contact Form: How do I create or customize a Contact Form Landing Page?

      ? Customizing Your Contact Form Landing Page Want to tailor your imagery and messaging to perfectly match your brand and local market? Great move! A custom landing page builds instant trust with your leads. How to Create Your Custom Form ?️ Follow ...

    • ADMIN: Parent Account & Parent Email

      ?️ Understanding the Parent Account Think of the Parent Account as the "Command Center" for your entire brokerage. Every enterprise account is provided with one high-level account to manage the bigger picture. What can you do with it? ?️ Company ...

    • ADMIN: Adding and Removing Agents in SocialBAY

      ? Managing Agents in SocialBAY Maintaining your roster is simple! As a SocialBAY-only client, you have full control over adding, updating, and removing agents directly from your Parent Account. ➕ Adding New Agents Ready to get a new team member ...

    • Your SocialBAY Profile

      Mastering Your SocialBAY Profile Your SocialBAY Profile is the "brain" of your branding. It’s where the platform pulls your headshot, contact info, and company details to create your listing videos and landing pages. Keeping this fresh ensures your ...