Agent Support & Resources

Agent Support & Resources

FOR AGENT SUPPORT:

Need additional support with Back At You services? Our support team is available Monday-Friday.

  • Chat in office (Question Mark icon in the upper right hand and then scroll down to the Talk to Support section)

  • Call 1-866-200-0676

  • Email support@backatyou.com 

Support Hours

Monday - Friday 7:00am PST until 4:00pm PST 


ONGOING TRAINING RESOURCES:

You can access our Back At You’s Training Site HERE

  • To see all of THE UPCOMING LIVE TRAINING sessions we have click ALL SESSIONS

  • To see all of THE ON DEMAND TRAINING VIDEOS sessions we have click ALL COURSES

CONNECT WITH US ON SOCIAL MEDIA:

ONLINE HELP CENTER: 

  1. Back At You Help Center: Prefer written tutorials? Check out our Help Center.
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