Cancelling Your SocialBAY Subscription

Cancelling Your SocialBAY Subscription


If you are an agent who has purchased SocialBAY and you would like to cancel your subscription please email support@backatyou.com
Also, please be aware that you do need to email them at least 5 days before your next billing date. Refunds will not be provided.

If you are a brokerage who has purchased SocialBAY, please make sure that you email your request to cancel to your Account Manager. If you do not know who your Account Manager is, please email support@backatyou.com and they will be able to provide you with that information.

If you have any questions, you can view our Full Terms of Service by clicking here


    • Related Articles

    • How to Stop an Ad Early

      If you need to stop or end your paid ad early, simply follow the below steps: 1. Click on the Analytics tab in the left hand navigation. 2. Find your Live Ad and Click on the Bar Graph. 3. Click on the "End Ad Now" Button. *Important to Note that all ...

    • How do I update my billing information?

      It's easy to quickly and securely update the credit card information on file in your SocialBAY. Here's how: Click on My Settings in the top right of your SocialBAY Select Billing. Click the blue Change Billing button. Make the necessary changes and ...

    • Syncing Your SocialBAY

      Get started using your SocialBAY by syncing your Facebook Business Page, your listings, and turning on your auto-posting/auto-advertising. Follow the instructions in this video to help you get your account synced. Please note that some of you might ...

    • ADMIN: Parent Features Recap

      This article is for our clients with SocialBAY only Reminder!!! In order to access the Parent SocialBAY account, you’ll navigate to smc.backatyou.com ***please remember that you will use your parent email account and password to log in. CREATING ...

    • How to log in to SocialBAY

      The way that you access SocialBAY will be dependent on the plan and package you have with us and whether you are on an individual plan or part of a company/enterprise account. Individual SocialBAY accounts that are NOT a part of company plan 1. Login ...