Troubleshooting Your Facebook Connection

Troubleshooting Your Facebook Connection

🔧 Troubleshooting Your Facebook Connection

Having trouble connecting your Facebook Business Page to Back At You Social? There are a few possible reasons, but removing and reconnecting the Back At You app usually fixes them.

⚠️ Note: Only follow these steps if you don't see your Facebook Business Page when you try to connect it to Back At You Social.

🛠️ Remove and Reconnect Back At You

  1. Open Facebook settings: Go to Facebook.com, click the arrow in the top right of the page, and click Settings.

  2. Open Business Integrations: In the bottom left of Settings, click Business Integrations.

  3. Select Back At You: Check the box next to Back At You, then click Remove. The checkbox can be hard to see on some monitors; clicking the area just right of the View and edit button checks it.

  4. Confirm: When the pop-up asks if you're sure, click Remove.

  5. Reconnect: Use this link to reconnect Facebook to Back At You Social.

💡 Tip: You can also go straight to your Facebook Business Integrations. If your page still doesn't appear, make sure you have Full Control of it; see the permissions required to connect your Facebook Business Page.

📞 Need Help?

Contact Back At You Support at support@backatyou.com or (866) 200-0676.

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